Shipping Policy
Shipping Information
At MTPskintech, we aim to provide a transparent and efficient shipping experience. We currently focus our services on specific regions to ensure quality delivery. Please review our shipping timelines and costs below.
📦 Fulfillment & Shipping Origins
To ensure the most efficient delivery, we utilize a strategic global fulfillment network:
U.S. Domestic Orders: Shipped directly from our USA-based warehouse.
International Orders: Dispatched from our regional logistics hubs in Hong Kong or Mainland China, depending on stock availability and destination.
⏱️ Order Processing Timeline
To calculate your Total Delivery Time, please use this formula: Total Delivery Time = Order Handling Time + Transit Time (Business Days)
Order Cut-off Time: 4:00 PM (EDT) - Eastern Daylight Time (UTC-04).
Order Handling Time: 0–1 Business Day (Monday – Friday).
Same-Day Processing: Orders placed before our 4:00 PM (EDT) cut-off time are typically processed and handed over to our carrier the same business day.
Next-Day Processing: Orders placed after 4:00 PM, or on weekends/holidays, will be processed within 24 hours of the next business day.
🚚 Shipping Rates & Estimated Delivery Timelines
We currently provide shipping services to the following supported regions. All transit times are estimated in business days.
| Destination Region | Supported Countries | Shipping Fee | Transit Time | Total Delivery Time |
| United States | United States | FREE (Standard) | 3-5 Business Days | 3-6 Business Days |
| $7.90 (Express) | 2-3 Business Days | 2-4 Business Days | ||
| Asia Regional | Indonesia, Japan, Malaysia, Singapore, Vietnam, Philippines, Hong Kong SAR, Taiwan, Cambodia, Thailand, India | $7.9 (Free over $49) |
5-7 Business Days | 5-8 Business Days |
| International (Zone 1) | UK, Austria, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Greece, Slovakia, Poland, Romania, Australia, Canada, New Zealand | $12.9 (Free over $49) |
6-8 Business Days | 6-9 Business Days |
| International (Zone 2) | Saudi Arabia, Bahrain, Dominican Republic, Egypt, Jordan, Türkiye, Brazil, United Arab Emirates, Venezuela, Colombia, Morocco, Argentina, Mexico, Kazakhstan, Mauritius, Tunisia, Costa Rica | $12.9 (Free over $150) |
7-10 Business Days | 7-11 Business Days |
United States: All prices include applicable sales tax.
UK, EU, AU, CA, NZ: Prices include duties and taxes. No additional fees at delivery.
Other countries: Customers are responsible for local import duties or taxes if applicable.
🔍 Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a Tracking Number. You can monitor your shipment’s progress directly through the link provided in the email.
🚫 Unsupported Regions
Currently, we only provide shipping services to the countries listed in the table above.
If your country is not available in the checkout dropdown menu, we do not support automated shipping to your location at this time.
Special Request: If you are located in an unsupported region and wish to make a purchase, please contact us at info@mtpskintech.com. We will review your request and provide a manual shipping quote if feasible.
❓ Frequently Asked Questions
Can I change my shipping address?
Please contact us at info@mtpskintech.com. Once the order has been processed by our warehouse, we are unable to modify the destination address.
How do I contact customer service?
If you have any questions regarding your shipment, please contact us at info@mtpskintech.com or visit our Contact Us page.